Terms of sale and refunds
Last updated: 21 October 2026
These are the terms for buying premium time and founder packs for Thornvale. We've tried to keep them short and in plain English. They don't affect your legal rights as a consumer.
Who sells
Thornvale is run by Dawid Mlynarczyk, an individual in the United Kingdom ("we", "us").
Our online shop is run by Paddle.com, who are the reseller and merchant of record for all our orders. That means Paddle takes your payment, charges and pays the VAT or sales tax, sends your receipt or invoice, and handles customer service for payments and refunds. Paddle's own buyer terms also apply to your order.
Prices are shown in pounds and include UK VAT. Paddle may show the price in your local currency and apply the tax rate for your country at checkout.
What you buy
- Premium time and founder packs are digital content for the online game Thornvale.
- They belong to your Thornvale account, and every character on that account shares them.
- They have no cash value, can't be sold or transferred to another account, and can't be swapped for gold or in-game items.
- Nothing we sell has stats or makes a character stronger. Cloaks and outfits change only how you look.
- What premium includes is listed on the store page.
Premium time
- Premium is sold as one-off purchases of days (30, 90, 180 or 365). It is not a subscription and never renews by itself.
- Premium days count down in real time from the moment they start, whether you're playing or not.
- Buying more days adds them on top of the days you already have.
- When premium ends, nothing is deleted. Characters in premium areas are moved to a free temple with everything they carry, and items in a full depot are kept.
- Premium time goes on sale on opening day, 1 January 2027.
Founder packs
- Founder packs (Wayfarer, Warden and Legend) are on sale from 1 December 2026 to 31 January 2027 only, and won't be sold again.
- Only 300 Legend packs will ever be sold. Each one has its own number, given in the order they're bought.
- The premium days in a founder pack start on opening day, 1 January 2027. If you buy after the opening, they start straight away.
- During the sale you can upgrade to a bigger pack by paying the difference. Buying another pack on the same account adds its premium days, but not another title.
- You choose which of your characters' names appears in the hall of founders and, for Legends, the Founders' Stone. Names must follow the game rules; we may hide a name that doesn't.
- We'll explain how the Legend vote on a future region or boss name works in the news before it takes place.
Opening-day promise. If the grand opening moves, founder premium starts whenever the server actually opens, so you don't lose any days. Until opening day you can ask for a full refund of a founder pack, no questions asked.
Cancelling and refunds
- By law you normally have 14 days to cancel an online purchase. For digital content this right ends once delivery starts, if you've asked for it to be delivered straight away and agreed that you lose the right. We ask for that consent with a tick box before every purchase, and deliver as soon as you pay.
- Founder packs keep the full refund until opening day described above, even after delivery.
- Other refunds are at our discretion. If something went wrong, such as a purchase that never arrived or a double charge, email us and we'll put it right. Refunds are paid by Paddle to the card or account you paid with.
- When a purchase is refunded, what it gave is removed from your account: its premium days, and for a founder pack its title, cloak, outfit, extra slot and place in the hall of founders. Characters and their items are never deleted.
- If you ask your bank or card company to reverse a payment (a chargeback), we remove the premium days and founder items that payment bought. Please email us first; it's usually quicker.
Under 18
You must be at least 13 to have a Thornvale account. If you're under 18, you need a parent's or guardian's permission before you buy anything, and they should be the one who pays.
Rules and bans
Everyone has to follow the game rules, with or without premium. If an account is banned for breaking them, premium time that has already been used isn't refunded, and premium days keep counting down during a temporary ban. If we ban an account by mistake, we'll make up the lost time.
Changes to the game and these terms
- Thornvale is a living game. We'll keep adding to it and sometimes change or rebalance content.
- We won't take away a premium feature listed on the store page without telling you in the news first.
- If Thornvale ever has to close for good, we'll give at least 30 days' notice in the news and stop selling premium as soon as we announce it.
- We may update these terms. The date at the top shows the latest version, and the terms that applied when you bought something still apply to that purchase.
Contact
Questions about a purchase, a refund or these terms: email support@thornvaleonline.com with your account email and, if you have it, your Paddle receipt. For payment problems you can also contact Paddle using the link in your receipt.
These are the operator's own terms of sale, written in plain English. They are not legal advice. How we use your data is in the privacy policy.